Strategic Impact of Digital Health Technologies on Healthcare Delivery: A Business Perspective

Abstract

This study examines the strategic impact of digital health technologies on healthcare delivery, focusing on how innovations such as electronic health records, telemedicine, and mobile health platforms influence operational efficiency, financial performance, and patient satisfaction. Using a qualitative, multiple-case study approach, the research analyzes data from three diverse healthcare institutions: Cleveland Clinic (USA), Apollo Hospitals (India), and NHS Trust (UK). Results show that digital health adoption leads to significant improvements in workflow optimization, cost savings, revenue enhancement, and patient engagement. However, challenges such as high implementation costs, data privacy concerns, and resistance to change persist. The findings highlight the importance of aligning digital health strategies with organizational goals, supported by strong leadership, effective change management, and continuous staff training. The study provides actionable insights for MBA professionals and healthcare managers seeking to leverage digital transformation for sustainable competitive advantage in the evolving healthcare landscape.